Terms of Service
These terms govern your use of the SKINNA website and your purchase of our products. By using the site or placing an order, you agree to them.
Overview & acceptance
This website is operated by SKINNA (“SKINNA”, “we”, “us”, or “our”). By visiting the site or buying from us, you agree to these Terms of Service, including any policies referenced here. If you don’t agree, please don’t use the site. Our store runs on Shopify, which provides the e-commerce platform we use to process orders. We may update these terms at any time by posting the new version here; continued use means you accept the changes.
Using the store
By agreeing to these terms, you confirm you are at least 18 years old (or the age of majority where you live). You may not use our products or site for any unlawful purpose, nor transmit any malicious code. We may refuse service to anyone, at any time, for any lawful reason.
Products, pricing & accuracy
We try to display our products, colours, and information as accurately as possible, but we can’t guarantee your screen shows colours exactly, and we’re not responsible if content is occasionally inaccurate, incomplete, or out of date. Products may be limited in quantity and are subject to our Refund Policy. Prices may change without notice; the price that applies is the one shown when you place your order. We may limit or refuse orders and correct any errors, including pricing errors, at our discretion.
Orders & cancellation
Your order is an offer to buy. All orders must be accepted by us, and we may decline any order at our discretion. A contract is formed only when we send your order confirmation email. We may limit or cancel orders that appear to be placed by the same customer, card, or address.
Payment
By submitting payment information, you confirm you are authorised to use the card or account, that the details are accurate, and that sufficient funds are available. Posted prices exclude taxes and shipping, which are added at checkout. We and our payment providers may receive updated card details from your issuer (such as a new expiry date) and update your account accordingly. We are not responsible for fees your bank may charge.
Subscriptions & auto-renewal
If you buy a subscription, it renews automatically at the cadence you choose until you cancel. Your payment method is charged on each renewal date. Your subscription continues until you cancel it. To avoid the next charge, cancel before your next scheduled billing date through your customer portal or by emailing support@skinna.shop. Cancellations take effect at the end of the current billing period, and requests received after a billing date apply to the following period.
Shipping & risk of loss
We arrange shipment of your products; you pay any shipping and handling shown at checkout. Delivery dates are estimates only and aren’t guaranteed, and we’re not liable for carrier delays. Title and risk of loss pass to you once we hand the products to the carrier. See our Shipping Policy for processing and delivery timeframes.
Refunds & returns
Refunds are governed by our Refund Policy. In short, refund requests must be made within 30 days of the confirmed delivery date; shipping and handling fees are non-refundable; and product returns are not required or accepted. Please read the full Refund Policy for the exact terms.
No medical advice
Our content and products are provided for general cosmetic and informational purposes only and are not medical advice or a substitute for a qualified healthcare provider. Statements about our products have not been evaluated by any medical regulator. Consult a professional before relying on any information here. Results vary from person to person, and we make no guarantee about the outcomes you’ll see.
Electronic communications
By using the site, you consent to receive communications from us by email or through notices posted on the site, and you agree these satisfy any legal requirement that communication be in writing.
Disclaimer of warranties
Except where prohibited by law, the site and products are provided on an “as is” and “as available” basis. To the fullest extent permitted, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. Your use of the site is at your own risk.
Limitation of liability
To the fullest extent permitted by law, SKINNA will not be liable for any indirect, special, incidental, or consequential damages, including lost profits, data, or goodwill, arising from your use of the site or products. Some jurisdictions don’t allow these limitations, so parts may not apply to you. [Set your liability cap and any jurisdiction carve-outs with legal counsel.]
Indemnification
You agree to indemnify and hold SKINNA harmless from any claims or damages arising out of your breach of these terms or your violation of any law or the rights of a third party.
Prohibited uses
You may not use the site to, among other things:
- Break any law or encourage others to do so.
- Infringe intellectual property rights.
- Harass, abuse, defame, or discriminate against others.
- Submit false information or upload malicious code.
- Collect others’ personal data, spam, crawl, or scrape the site.
- Interfere with the site’s security features.
Violating these terms may end your access to the site.
Governing law & disputes
These terms are governed by the laws of [your governing law — set this], without regard to conflict-of-law rules. Any dispute will be resolved as set out in this section.
Needs legal review. Dispute-resolution clauses (including any arbitration requirement, class-action waiver, venue, and opt-out) differ significantly by country and by the market you sell to. Set this section — and your governing law above — with a qualified lawyer before publishing. Do not reuse another company’s arbitration clause.
General terms
- Severability. If any provision is found invalid, the rest remain in effect.
- No waiver. If we don’t enforce a right, that isn’t a waiver of it.
- Assignment. You may not assign your rights under these terms without our consent.
- Entire agreement. These terms, our order confirmation, and our Privacy Policy form the full agreement between us.
- Force majeure. We aren’t liable for delays or failures caused by events beyond our reasonable control.