Shipping Policy
We work hard to process and ship every SKINNA order as quickly and reliably as possible. Here’s what to expect.
Order processing time
- Orders are usually processed within 1–3 business days after payment is confirmed.
- During promotions, holidays, or high demand, processing can take up to 5 business days.
- Orders are processed Monday to Friday, excluding weekends and public holidays.
Delivery timeframes
Once an order has shipped, delivery time depends on the method chosen and the destination.
- Standard shipping: 2–3 business days after shipment.
Delivery estimates are not guaranteed and can be affected by factors outside our control, including carrier delays, weather, customs, or peak shipping periods.
Notifications & tracking
Once your order ships, you’ll receive a confirmation email with tracking information. Tracking updates can take 24–48 hours to appear after shipment.
Shipping delays
While we aim to meet the delivery estimates shown on our product pages, delays occasionally happen. SKINNA isn’t responsible for delays caused by carriers, customs, incorrect shipping details, or other circumstances beyond our control.
Subscription orders
Subscription orders follow the same processing and shipping timelines as one-time purchases. You can manage, pause, or cancel your subscription any time through your customer portal.
Address accuracy
Please provide accurate shipping information at checkout. Orders returned to us because of an incorrect address may need extra processing time and additional shipping fees.